GENERAL
What products does myvial offer❓
We focus on the comprehensive well-being of body and mind. In our range, you will find exclusively products that, in our firm belief, have a positive influence on your well-being. Our goal is to offer only what is truly effective & and useful. That is why we rely on natural & pure ingredients, from which our products are manufactured right here in Germany made. Our guiding principle for all our products is: holistic, natural & pure.
What is special about myvial ❓
Given the steadily growing selection of nutritional supplements, superfoods & natural cosmetics, it can be challenging to keep track and to ask oneself: What do I really need?
We focus on promoting holistic well-being and have made it our goal to make this approach accessible to a broader audience. We achieve this by not only offering naturally effective products but also providing well-founded knowledge on a holistic lifestyle 🤗
Where do the natural raw materials come from❓
Our organic-products are of natural quality and meet the highest standards for food quality - they are certified by the organic-control body DE-ÖKO-006 . In sourcing raw materials, we strive to obtain them from the countries of origin where they naturally occur. The quality of the raw materials is our top priority. Additionally, we must consider other factors such as the global market situation and harvest results. According to EU law, the country is declared as the country of origin where the last substantial processing step took place. Nevertheless, we are required by EU law to declare only the country of origin.
Our products come from all over the world - from Germany, through Peru to the Ivory Coast 🌍
Are corresponding analysis certificates available ❓
The quality & purity of our ingredients and products is of utmost importance to us. Therefore, we subject our raw materials to comprehensive testing before further processing, which includes identity (color, smell, taste, appearance), purity, active ingredient content, the presence of contaminants such as heavy metals (lead, cadmium, arsenic, mercury), and microbiological criteria.
Our finished products are also regularly analyzed by independent laboratories. During this process, the declared active ingredient content is verified, as well as microbiology and the presence of contaminants such as ethylene oxide and heavy metals.
How can I contact you regarding health inquiries❓
We offer you a wide range of well-founded information on the topic of holistic health. Feel free to follow us on social media and receive valuable tips about your health and new products regularly. For general questions about health or our products, we are happy to assist you personally via chat (WhatsApp), email, phone, or in our personal product consultation via phone or WhatsApp.
On our homepage, we introduce you to our three competent health consultants, who are both alternative practitioners and nutritionists. They are available to assist you with any questions regarding your health or nutrition. Take advantage of this great opportunity to benefit from their expertise and let our experts support you. We are here to help you, so do not hesitate to get in touch 🤗
How can I best reach you❓
Just send us a message (email or WhatsApp) and we will get back to you as soon as possible. Alternatively, you can also send us an email at info@myvial.de or call us at 07326 2739991 📞 Of course, we are also happy to provide you with product advice over the phone or via WhatsApp.
PAYMENT
What payment methods do you offer❓
In our shop, you can choose from the following payment methods:
- Credit Card
- PayPal and PayPal Express
- Invoice with Klarna (available in Germany and Austria)
- SOFORT by Klarna (available in Germany and Austria)
- Giropay
- Apple Pay
- Google Pay
CONSUMPTION
Can I combine all products with each other❓
The majority of our products can be easily combined, as they generally do not interfere with each other's effects. There are even combinations that are particularly sensible, as they exhibit synergistic effects, meaning they improve the absorption of the individual ingredients.
An exception is our iron: Iron tends to interact quickly with other substances, which prevents it from being absorbed by the body. Therefore, our iron should ideally be taken on an empty stomach, at least 30 minutes before a meal. Regular tap water is best for this purpose, as z.B. Coffee or tea contain substances that can inhibit iron absorption.
How should I proceed if I have difficulty swallowing the capsules? Is it possible to open the capsules❓
In principle, it is possible to stir the contents of our capsules into cold foods or beverages (z.B. Reishi, Moringa, Acerola, Turmeric). We advise against warm or hot drinks to avoid impairing the active ingredients.
If you have difficulty swallowing capsules, there is a small trick:
First, take a sip of liquid in your mouth and then push the capsule through your closed lips into your mouth. This way, the capsule is less strongly perceived by the tongue, and the natural chewing impulse is bypassed, making swallowing easier.
How do I dose in case of a (nutrient) deficiency❓
If a deficiency is present, a higher dosage may be necessary to reach the normal range again. The exact dosage and duration of intake vary individually and should ideally be discussed with a doctor or alternative practitioner. To meet daily needs, we recommend adhering to our specified consumption recommendations.
Is it possible for children to also take the regular products❓
Our products are natural, holistic, and pure and meet the requirements for food quality. Therefore, they are generally suitable for children and the whole family. However, regarding dosage, we recommend consulting with specialists or alternative practitioners, as we are only allowed to provide dosage recommendations for adults due to legal reasons. The respective recommendations for adults can be found on the product pages in our shop.
STORAGE & SHELF LIFE
What are the optimal storage conditions for the products❓
To maintain the quality of our products as best as possible, they should be stored cool or at room temperatures up to 25°C and protected from light and moisture. Additionally, it is important to carefully reseal all packaging after removing a product.
Dietary supplements are often stored in the bathroom or kitchen. However, since temperature and humidity fluctuations can frequently occur in these areas, it is advisable to choose the storage location accordingly.
What is the shelf life of the products❓
The specific minimum shelf life of each product is usually printed on the back of the packaging. This date refers to the product in its unopened state. When stored in a light-protected place at room temperature and handled hygienically, preferably with sterile techniques using the pipette, the opened product can be consumed without any issues until this date.
MY ORDER
Why are there differences in taste, appearance, or smell of my current product compared to my previous one❓
Due to our natural and holistic approach at myvial, we use numerous plant raw materials in our products. Plants can vary slightly in their ingredients depending on the harvest time, variety, and cultivation location, which in turn affects the color, smell, and taste of the final product.
Additionally, we consciously do without certain additives, which could ensure a consistently uniform product, but which we consider unnecessary. If you are unsure whether everything is in order with your product, you can always contact our customer service. Just send us a photo to 👀
Some products are currently unavailable. When will they be available again❓
We are doing our best to have your favorite products back in stock as quickly as possible. Unfortunately, we cannot provide you with an exact timeframe, as we do not want to make promises that we may not be able to keep.
There is a problem with my order. What should I do❓
We are very sorry to hear that. We would like to find a satisfactory solution for you as soon as possible. Please contact our customer support team via email with your name and order number at info@myvial.de and describe your issue, preferably with a photo. This way, we can better assess the situation and find a solution for you immediately.
CANCELLATION, RETURN & REFUND
How does the 365-day money-back guarantee work❓
Your satisfaction & health is our top priority 🍀 If you are not satisfied with our products, you can return the packaging to us within 365 days after purchase, and we will refund you the full purchase price (excluding shipping costs) to the payment method used at the time of order. Please contact us at support@myvial.de or through our chat.
How does a return work❓
Please first register your return in writing via email with us, so that the team in our warehouse knows that we will soon receive a package from you:
Then send your package with your order number to the following address:
myvial
Order number #xxxxx
Main Street 16
89564 Nattheim
Please keep your shipping receipt and the associated tracking number until we have received your return, as proof of your return submission 📦 Thank you 🤩
Do I have to bear the return shipping costs myself❓
We are committed to ensuring the satisfaction of our customers 100%, and therefore offer a 100-day money-back guarantee. This means that you can return your order within 100 days for specified reasons and receive 100% of the purchase price back. This is already an extended right of withdrawal, so we do not issue a return label, and the costs for the return must be borne by you.
Can I change or cancel my order after completion❓
A change to your order or cancellation is possible until the time of shipment. Therefore, please hurry if you have any requests or changes.
Has my return already arrived with you❓
As soon as we receive a return from you, we will automatically notify you via email and refund your full purchase amount as quickly as possible.
I purchased a product from myvial and would like to export it to a non-EU country. How do I get the VAT refunded?❓
Please understand that we are unfortunately unable to refund the value-added tax for exports to a non-EU country 🙈
INGREDIENTS & CONTENTS
Our products are designed to be as compatible and healthy as possible. Here is the information on the specific ingredients:
Gluten: Our products are gluten-free. However, we cannot completely rule out cross-contamination, so we cannot guarantee absolute trace-free status.
Lactose: All our products are 100% vegan and therefore contain no lactose.
Histamine: Our products are not routinely tested for histamine. Therefore, natural occurrence or traces of histamine cannot be completely excluded. We recommend consulting a doctor in case of histamine intolerance.
Fructose: Our products are not routinely tested for fructose. Therefore, natural occurrence or traces of fructose cannot be completely excluded. We also recommend consulting a doctor in case of fructose intolerance.
Sorbit: Our products are free from artificial and chemical sweeteners.
SHIPPING & DELIVERY
In which countries does myvial deliver and how long does shipping take❓
Our shipping offer is as follows:
The regular delivery times are:
Within Germany: 1 - 2 working days.
To Austria, Luxembourg, Italy, Spain and France: 2-4 working days.
To Switzerland: 3-5 working days.
Our online shop is multilingual, and you have the option to choose from 20 different languages. This allows you to inform yourself about our products in your preferred language and complete your purchase conveniently. - we therefore deliver our products worldwide 🌍
VOUCHERS & PROMOTIONS
Do you offer discount codes❓
Yes, we offer discount codes. Feel free to sign up for our newsletter to receive a 10% discount on your first purchase.
Where can I enter my discount code❓
Go to the shopping cart, there you will find a field where you can enter your discount code under “ Discount Code”.
SUSTAINABILITY
Do you use sustainable packaging and shipping materials❓
Yes, our product packaging is made from plastic-free materials (PLA). For shipping, we use boxes that are made from at least 95% recycled material. We completely avoid adhesive tape, bubble wrap, and similar items, and instead use recycled packing paper. Our goal is to continuously find more sustainable solutions.
COOPERATION
I would like to cooperate with you - how can I reach you❓
Hey,
we are absolutely thrilled that you are interested in collaborating with us and we are jumping for joy 😊 🥰
For the next steps in our joint adventure, we would like to ask you to send us a quick message at kooperation@myvial.de.
Tell us a little about yourself, paint us a picture of how you envision a collaboration and why we are the perfect team. Don't forget to link your social media account so we can immediately see who our new star in the collaboration sky is 🌟 📸
See you soon and healthy regards,
Your myvial Team 💚
